Refund Policy
Last updated: February 9, 2025
We want you to be satisfied with your ZillionFlow subscription. Please read our refund policy carefully before making a purchase.
1. 7-Day Refund Window
ZillionFlow offers a 7-day refund window from the date of purchase. You may request a full refund within 7 calendar days of your purchase date, subject to the conditions outlined below.
The 7-day period begins on the date the payment is successfully processed, regardless of when you create your account or submit your TradingView username.
2. Refund Eligibility
Refund IS available if:
- Your request is made within 7 days of the purchase date.
- TradingView indicator access has NOT yet been granted to your TradingView account.
- You have not yet submitted your TradingView username, or the access granting process has not been completed.
Refund is NOT available if:
- TradingView indicator access has already been granted to your account. Once we grant you invite-only access to ChartAura AI on TradingView, the service has been delivered and refunds are no longer available.
- Your request is made after the 7-day refund window has expired.
- Your account was terminated due to a violation of our Terms of Service.
3. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to support@chartaura.com with the subject line: "Refund Request".
- Include the following information in your email:
- Your registered email address
- Your full name
- Date of purchase
- Plan purchased (Monthly, Yearly, or Lifetime)
- Payment transaction ID or order ID (available in your payment confirmation email)
- Reason for the refund request (optional but appreciated)
- Our support team will review your request and respond within 2 business days.
4. Refund Processing Time
Once your refund request is approved:
Refunds are processed within 5–7 business days. The amount will be credited back to the original payment method (bank account, UPI, or card).
Please note that the actual time for the refund to appear in your account may vary depending on your bank or card issuer. ZillionFlow is not responsible for delays caused by third-party payment processors or financial institutions.
5. Subscription Cancellations
For recurring subscriptions (Monthly and Yearly plans), cancellation and refund are separate actions:
- Cancellation: You can cancel your subscription at any time from your dashboard. Your access will remain active until the end of the current billing period. No further charges will be made.
- Refund: Cancellation alone does not automatically trigger a refund. If you wish to receive a refund, you must submit a separate refund request as described in Section 3 above.
- Mid-cycle cancellations are not eligible for partial refunds. You will retain access until the end of the paid period.
6. Chargebacks
We encourage you to contact us at support@chartaura.com before initiating a chargeback with your bank or card issuer. Filing a chargeback without first contacting us may result in immediate termination of your account and TradingView indicator access.
7. Exceptions
In exceptional circumstances (such as duplicate charges or technical errors preventing service delivery), we may consider refund requests outside the standard policy. These are handled on a case-by-case basis at our discretion. Please contact support@chartaura.com with details of the issue.
Quick Summary
Contact Us
For any questions about our refund policy or to submit a refund request, please contact us at:
Email: support@chartaura.com